IT Service Management Practice

Why do an IT Service Management course?

IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.

QA's courses, designed by our learning experts, cover everything you need to know in IT service management. You’ll learn to adopt best-practice methods, standards and frameworks to get the best out of technology. And our hands-on approach to learning means you’ll easily put theory into practice.

You can also earn your ITIL 4 certifications, BCS Specialist certificates, and the APMG ISO/IEC 20000 certifications through QA.

Our learners have given us an average NPS score of 9.1 out of 10 for our IT Service Management training [Jan-Oct 2020]. And we’re always trying to improve it so that our learners have the best possible experience.

QA can work with you to ensure you have the sustainable service management capacity and capability to meet your current and future needs. Together, we can develop bespoke learning solutions to meet the specific requirements of your organisation, helping you to deliver world class services.

Our philosophy is based on engaging with organisations to understand your requirements and needs. With this understanding our experienced consultants then design, develop and deliver a customised Service Management learning solution that can include Classroom, Virtual, and Digital Learning, in a blended solution.