Overview
This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit. These initiatives are likely to include the implementation of revised business processes and/or IT systems.
This course considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation.
The Certificate counts towards the Business Analysis Diploma as one of the available knowledge based options.
Target Audience
This certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, or those from other disciplines, including business domains, who require an understanding of the subject.
Prerequisites
Photographic identification for exams and BCS reasonable adjustments policy:
If you are taking a BCS exam you must bring photographic identification (passport, driving license or student card) as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email [email protected] or by phone 44(0) 1793 696162.
Learning Outcomes
Candidates who pass this qualification will be able to demonstrate a knowledge and understanding of the underlying principles and philosophies of Business Change, including those that relate to business and IS strategy, business improvement definition, designing and implementing business change, and business change management. They should also have an appreciation of the key techniques that can be employed to support the business change life-cycle. The syllabus reflects general and well-established best practice for business change work.
Course Outline
Business and IT Alignment
Objective: To understand the importance of aligning the organisation with external and internal influences and the approaches to do this.
- The external and internal business environments for organisations Organisational cultures
- National cultures
- The implications of culture for business change projects
- Corporate and IT governance and the relevance to benefits management and risk management
- Elements of an Enterprise Architecture
Business Improvement Definition
Objective: to understand the business analysis approach and techniques used to identify business improvements.
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and approach
- The contents of the business case
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
Business Change Design
Objective: to design the inter-related elements required to implement successful business change.
- Aspects of organisational change
- Aspects of people change
- Aspects of process change
- Information analysis and modelling
- Aspects of information technology
Business Change Implementation
Objective: to understand the processes that should be employed to deploy business change effectively.
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
- Deploying the solution
- Ensuring acceptance
- Reviewing the change
Benefits Management and Realisation
Objective: to manage the classification, review and realisation of benefits.
- Benefits Measurement in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefit review
- Benefits realisation: purpose and challenges.
Format of the Examination
- Type: 40 Question Multiple Choice
- Duration: 1 hour
- Supervised/Invigilated: Yes
- Open Book: No
- Pass Mark: 26/40
- Distinction Mark: None
- Delivery: Online and Post-course
Related Certifications
This course forms part of the following certification:
The BCS International Diploma in Business Analysis
Related training courses
www.qa.com/BAFOUND - BCS Foundation in Business Analysis (inc exam)
www.qa.com/BAP - BCS Certificate in Business Analysis Practice
www.qa.com/MBP-2 - BCS Certificate in Modelling Business Processes
www.qa.com/RE-2 - BCS Certificate in Requirements Engineering
QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.
Business Analysis International Diploma pathway
After taking 2 Core, 1 Knowledge-based, and 1 Practitioner course, there is a final exam needed to achieve the certification.
= Required
= Certification
Frequently asked questions
See all of our FAQsHow can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.