Overview
“Speak in such a way that others want to listen to you. Listen in such a way that others want to speak to you”
Anonymous
A key role for any manager is to be able to give feedback in an effective way to ensure that team members are consistently giving their best efforts and delivering results.
Managers also need to feel confident in having conversations with their staff on performance, attendance and sickness issues and discussing the behaviours that support the business values.
Target audience
This ½ day session is is designed to give you the confidence, skills and techniques to ensure you can have conversations with staff in all situations and achieve a positive outcome for yourself, the individual and your organisation.
Learning outcomes
You will learn how to:
- Be more confident in having performance discussions with your team
- Understand how to give positive motivational feedback and developmental feedback
- Deliver messages you find difficult
- Give feedback constructively
- Use behaviours that invite reasonable responses
- Use questions to direct the conversation away from conflict to dialogue
What will the course cover?
- The five stage process for the conversation
- Stage 1 Building rapport
- Stage 2 Explaining the meeting purpose
- Stage 3 Working through the issue
- Stage 4 Agree objectives and standards
- Stage 5 End on a positive
- Action plan
Frequently asked questions
See all of our FAQsHow can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.