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Emotional Intelligence - Frequently Asked Questions

What is emotional intelligence?

Emotional intelligence is defined as managing and understanding your own emotions, as well as understanding the emotions of others.  

Our emotional intelligence reflects how we react to certain situations and how we interact with others around us. It’s especially important at work, where people often have to manage a wide range of different relationships, stresses and challenges.

Training in emotional intelligence can support a harmonious workplace, giving people the tools to manage their emotions and improve their communication in a range of situations.

Why is emotional intelligence important in leadership?

Ideally, everyone in an organisation should be focused on improving their emotional intelligence, but it’s even more important for leaders. Having a leader with emotional intelligence can often make the difference between a place where employees feel valued and appreciated, and one where they don’t.

Leaders often must deal with challenging situations and management of change, and emotional intelligence training can support leaders in navigation these situations.

Can emotional intelligence be improved?

Like other people skills, emotional intelligence can be improved with time and training. It’s important to remember that emotional intelligence doesn’t need to be something that comes naturally, there are different techniques and tools that can be learned to support improvement in learning how to deal with emotions.

This training often includes ways of learning how to manage your own emotions, and better ways to understand others. This broadly includes four key areas: self-management, self-awareness, social awareness and relationship management.

Why take training in emotional intelligence?

At a time when many technical skills are in-demand, it’s important that key soft skills, or human skills, aren’t neglected.

Training in emotional intelligence can help individuals build closer relationships, respond to change more positively and have a better relationship with their own emotions.